My Account or during your order process.Found Your Item?
Step 1: -Chose the Item and select the purchase number, then click
Added all items you want?
Step 2 : -Click and read our "Term and Conditions Page" then
******************************<<Please Member Registrate for Free !>>*****************************
-Chose "Sign Up" for Creating your own "Member ID"and "Pass Word" (as you like) , then fill in all the necessary information.
You can change this information (e-mail address etc) anytime later at
My Account at the top page. -Click "UPDATE and go to Order form" to finish member registration !
*********************************************************************************************
Step 3 : -Click and check your information is correct then
Total Payment Amount is calculated HERE (Shipping cost is estimation, though.)
You actually want to buy?
Final Step : -Click
"Welcome! Your order will be processed"
Please don't worry. You can remove your items at any pages at any time until you click the final button. Until then, your order is not proceeded. You will find our online shopping easy and clear!! Just try your order NOW and give your any advice or feedback.
Only "Credit Card" payment customers;
At the end page of the ordering process you need to complete your credit card transaction process according our instructions.
Each price you can see in our website is already fully discounted at the maximum. Already attractive "Wholesale Price". Please see the word "Our Best Price" for each item. We have two different prices, per "Unit", per "Mastercase". If you want the most reasonable shopping, that is the Mastercase purchase. We're very happy to help your good business, so we're offering our "Mastercase" price as super lowest as we can. We make almost NO profit from the Mastercase business, actually. The discount rate is different item by item, so please look at the price for each item carefully.
*** JPY5,000 (Product Cost Only) of Minimum Purchase Required per shipment ***
Please don't worry. Even if some of your order resulted in "out of stock", you don't have to replace with other items just for the reason to fill this minimum 5000yen. "Minimum Amount" means your original order amount. We ship all your available items even less than 5000yen after all.
Please process your order very carefully until submitting your order. Because after you finish ordering, you can't add other items. If you found other items you want to add, we will proceed them separately as your second shipment.
Only in the case when some of your order resulted in "out of stock", you can choose some other items instead as replace. Only in this case we bring all your orders together in one carton box. However if your orders are all okay in stock, we are very afraid we can't make re-arrangement even if your parcel hasn't been shipped yet.
This is to avoid a confusion for both of us and process the packaging of your parcel smoothly. Not your parcel's delivered to your door with wrong items or qty. It's no good for both of us if any misunderstanding happened for your shipment. Also we're setting our wholesale price very, very lowest possible, working in a very few crew member to save the cost. So arranging your shipment over and over means very big trouble for us. Thank you for your kind understanding.
W can't hold your "ready to ship "items at our store until your "pre-order"released to ship them together because of the storage problem etc.... We only can arrange your pre-order shipment parcel per parcel as separate shipping. Thank you for your kind patience and understanding.
We basically can't accept any cancellation for your order / pre-order.
Only in the case all your orders resulted in "Out of Stock", you can cancel your order. But in any other case, for no reason, we can't accept your cancellation. So please proceed your order through our website very carefully. If we can't receive your payment or any reply over one week after we let you know your parcel is finished packaging and ready to ship along with the invoice for your shipment, we need to process your order as "Bad Cancellation" and charge a cancellation fee for all the product cost. If there's any problem about your payment process, please let us know soon. We can try to work on it to help if possible.
In the case if we still can't receive your reply any more, we may have to let you know as our final reminder to report your name as "Not Good Customer" to do a business to the big sources in our business field. Please noted: that data will be kept so long in the market and must be very disadvantage for you, so we don't want to do that for any customer. Thank you for your kind patience and understanding.
We can help you to get the products for you only if "Mastercase" purchase along with the full deposit for the product cost. Please send all the detail as below about the products you would like to ask the availability.
Product's Picture (better if included all the detail about the products description)
Product's Name (Full Name)
Product's Brand Name
The Retail Price (very important not to pick the wrong products but similar one)
For these special order inquiry, we would like to ask some more time to proceed than normal order.
Transaction Fee amount is different per payment method. Please read each payment method carefully to learn how to make the payment. (Paypal is the best preferable payment method: fast, safe and most reasonable fee)
For Pre-Order: Paypal payment only accepted. You can't use credit card for Pre-Order purchase. After deposit payment, we can process your pre-order. For some Large Volume of order: We sometimes have to get your stock directly from the manufacture, so we may ask some deposit to proceed your order.
※ Please check your payment account in advance if everything is okay just before starting your order.
All Payments must be done by JPY (Japanese Yen).
We accept VISA, MasterCard, and JCB.
*** 5% Credit Card transaction fee Required ***
We're using 3D Secure to avoid "Credit Card Fraud" and provide greater "Customer Satisfaction". You find it easy, safe and secure to shop online in our website.
Before starting your order, please prepare at first your ID and Password for 3D secure system. If any problem or question, please learn how to solve it directly from your credit card company. Unfortunately, we can't help you anything with this 3D secure system. learn more
Step 1: Please start your order by following the "How to Order"steps above.
Step 2: Next of the final page on your ordering process, titled as "THANK YOU", you can complete the "3D Secure" card payment by using your 3D secure ID and Password. see demo
Step 3: Please confirm your credit card transaction completed. see demo
Step 4: After we confirm you successfully completed your credit card transaction, we will start arranging your shipment.
Step 5: Right after your shipment completed, your tracking number will be given (If any)
About the credit card transaction, the shipping cost shown in our website is just as "ESTIMATED", so if your shipping cost was adjusted into the actual later or if your order included some "out of stock", and in the case your total payment amount was changed, you have to process the new card transaction again through our website at the price of your new total payment amount. We will send you the new invoice for your second card transaction. see demo
In the case you couldn't finish your card transaction correctly and resulted in unknown "error" on the way to the final page, we can't process your order. Please start your card transaction again from the start, or if your order was urgent, we recommend you to choose the other payment method like paypal.
Please noted: You can't use credit card for Pre-Order.
*The amount you purchased will be made exchange calculation by your credit card company from JPY(Japanese-yen) to the currency of your country and then, they will charge you by their regulation.
www.paypal.com*** 4% Paypal transaction fee Required ***
We are verified Paypal member at : paypal@toy-wholesaler.jp
You can send money to us safely and securely with an e-mail address.
You must first register with Paypal to send money to our paypal account.
Signing up with Paypal is very Easy and FREE.
All you need is an E-Mail address and a Credit Card (VISA, MasterCard, Discover, and American Express) or Bank Transfer.
Learn NOW about paypal.
1. Choose "Account Type" From Personal, Premier or Business Account. You can upgrade your account any time.
2. See DEMO about how to pay and start your payment right now!
Enter our e-mail address: paypal@toy-wholesaler.jp (recipient's e-mail)
Enter the amount to send : the Total Amount in the Invoice we sent.
Choose Japanese Yen currency and please go on to the next page to finish your payment.
Start your order by Paypal NOW!
Step 1: Please start your order by following the "How to Order"steps above.
Step 2: After receiving your order and confirming your paypal account is available, we will start arranging your shipment.
Step 3: When all the shippable items are in stock and ready to be shipped, we will send you the invoice.
Step 4: Later soon you will be sent instructions by e-mail for making your paypal payment through paypal.
Step 5: After you finish your payment through Paypal, we will receive a confirmation e-mail from Paypal about your transaction. Your payment will be transferred to our account in a minute. Very fast.
Step 6: After your shipment's completed, you will be given your tracking number.
Please noted: Paypal has different regulation country by country. If you still have any question or problem, you can call its Customer Service Center directly to solve the problem. Paypal Customer Service Agents are available to help from 04:00 PST to 22:00 PST every day. Call at: +1-402-935-2080 (located in USA)
They may only discuss an account with the account-holder. Please prepare at first the following information when you call like Your telephone number, Your e-mail address, The last 4 digits of your credit card or bank account registered with Paypal. Because of security reasons, they must verify the above details before discussing any account-specific information.
Pre-Order by Paypal
After receiving your pre-order, we will ask the deposit payment only for the product cost by automatic return e-mail. Very sorry, but we can't process your Pre-Order without deposit payment. Please complete your deposit (product cost + 4% paypal fee) at the same time you ordered. As soon as your Pre-Order arrive, we will let you know the shipping cost as your 2nd (final) payment for your shipment. After receiving the confirmation mail about your transaction from Paypal, we will ship out your goods right away.
*** JPY4,000- Bank transaction fee Required ***
 Our Bank Information (for print-out) |
|
| Bank Name | : SUMITOMO MITSUI BANKING CORPORATION |
| Branch Name | : MIDOUSUJI BRANCH |
| Bank Address | : 3-5-19 Kyutaro-machi Chuo-ku Osaka, JAPAN |
| SWIFT Code | : SMBCJPJT |
| Bank Code | : 0009 |
| Branch Code | : 517 |
| Account No. | : 7243754 |
| Type of Acc. | : Saving Account |
| Acc. Name | : MARUZEN SHOUTEN INC. |
Please note:
++ We cannot accept any Personal Checks, or Money Order.
++ The transaction process usually take 2 or 3 business days to be accomplished, so we can't accept an urgent order by bank payment.
++ Due to the bank connection between your bank and our bank, additional 2500yen will be requested. When it happened we kindly would like to ask to add 2500yen additionally in your next purchase. Thank you for your kind understanding.
Start your order by Bank NOW!
Step 1: Please start your order by following the "How to Order"steps above.
Step 2: After receiving your order we will start arranging your shipment. For some large volume of order, we may ask the deposit.
Step 3: When all the shippable items are in stock and ready to be shipped, we will send you the invoice for your payment.
Step 6: After we receive your payment in our bank account, we will let you know it and ship out your goods right away.
Step 6: After your shipment's completed, you will be given your tracking number.
Pre-Order by Bank
After receiving your pre-order, we will ask the deposit payment only for the product cost by automatic return e-mail. Very sorry, but we can't process your Pre-Order without deposit payment. Please complete your deposit (product cost + 4000yen bank fee) to our bank at the same time you ordered. As soon as your Pre-Order arrive, we will let you know the shipping cost as your 2nd (final) payment for your shipment. After receiving the confirmation mail about your transaction from Paypal, we will ship out your goods right away.
Full deposit payment required for all pre-orders.
For some quite popular products, we will recommend you to reserve them by Pre-Order. Because we're very afraid that once you missed the Pre-Order opportunity, there may be almost no chance to get them even at the 1st day when the products released in the market.
Before starting your pre-order, we're kindly asking all the pre-order customers to make the full deposit payment only for the product cost. After receiving your deposit, we can process your Pre-Order to the manufacture.
Please noted "Japanese Pre-Order Market Situation"in advance:
Sometimes manufacturers are unable to promise their delivery schedule and pre-ordered quantities. Therefore we can't give you the 100% "guarantee" to fulfill your pre-ordered qty. Unfortunately these specific pre-order market situation are totally beyond our control. However, in any case happens, we will let you know what is all we can get for you....
As soon as your item arrive, we will let you know the shipping cost as your 2nd (final) payment for your shipment. After receiving the confirmation mail about your transaction from Paypal, we will ship your goods right away. Of course, if in the case we can't get any stock for you after the products released in the market, we will return your deposit payment right away through paypal. Sending back the money via paypal is very easy and safe.
For some pre-orders, you may find that the manufacture's closing date is very shortly closed like only in a few days since we updated in our website. So please visit our website as often as you can to see what is all available pre-orders right now in our website, not to miss your opportunity to get them. And if you find any interested pre-order, please complete your deposit right away. so that we can proceed your pre-order just before in time the manufacture's closing date.
We do not accept Credit-Card payment for Pre-Order.
Please proceed your Pre-Order and Deposit payment at the same time according to each payment method.
| Paypal | Product Cost + 4% paypal fee |
| Bank | Product Cost + 4000yen bank fee |
| CreditCard | We do not accept for Pre Order |
We recommend to use Paypal for Deposit Payment. Very Fast, Safe and East!!
Please noted: If your deposit can't be completed until the manufacture's closing date, we can't proceed your pre-order and just return to your account at your expense.
We can't accept any cancellation for your pre-order. Right after your pre-order arrive at our store, we will let you know your shipping cost as final payment. Please complete your payment right away.
and MORE around the world. (We don't ship to 
CANADA 
USA 
MEXICO)Check all the countries treating EMS
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Japanese Post Office WebsiteCheck all the countries treating SAL
Japanese Post Office WebsiteFor "Bulk Order" we can ship by UPS-SCS
Australia, Hong Kong, Korea, 
New Zealand, Singapore, Taiwan, UKYou can use UPS, Fedex, DHL for your shipment
only by "Your Account". 
We do not answer the shipping cost inquiry before order by below reasons.
1.Exact shipping cost has to be calculated after packing the goods, but we do not pack before order.
2.Our shopping-cart-system calculate the estimation shipping cost when you process the order.
(You can use shopping-cart-system just for checking shipping cost before you finalize you order.)
*We will let you know the exact shipping cost by e-mail after your order is finished and packing done.
Note:Exact shipping cost can be more expensive or cheaper than estimation shipping cost, however we try to our best packing.
| Shipping Method |
Your Shipping Company (under your account) |
EMS (Express Mail Service) |
UPS-SCS (Bulk Order) (more than 20Kg) |
SAL (Economy Air) |
||
|
  |
  |
 |
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| Delivery Time | Fast ---------------------------------------------------- Slow | |||||
| Cost | High ---------------------------------------------------- Low | |||||
| Tracking Service | Yes* | Yes here | Yes here | No | ||
| Shipping Cost | pay at your side | pay to us | pay to us | pay to us | ||
| Shipping and Handling Rates |
ask at your side | charts | charts | charts | ||
| Treated Country |
Click | AustraliaHong KongKoreaNew ZealandSingaporeTaiwan etc.... |
Click | |||
After you added all items, you can view the amount of your ordered items in your shopping cart. You must add shipping charge and appropriate transaction fee based on your payment method. After you processed to check out, we will give you an shipping cost as "ESTIMATED" by e-mail, and which will be adjusted for actual shipping cost when you finalize your order and all items come in our stock.
Please remember that shipping estimation may add the weight of the shipping box and packing materials. The shipping cost will come depending on the box's weight, size, destination, quantity and shipping method.
We recommend EMS best ! Very Fast and Safe delivery. Around within a week since goods shipped out with nice Tracking service!
Your parcel is covered by Insurance until 20000yen. If your product cost is more than 20000yen, you can apply insurance to cover your parcel. Here
Post Office website http://www.ems-post.jp/index.php
Country treat EMS
HereEMS Shipping & Handling Cost Chart
HereTracking page
HereYou may have to pay some tax or duty depending on the regulation in your country.
By using EMS, you can receive you items from 5 - 8 days. Keep in mind that this is the amount of time it takes after we have received your payment, not after the time you place your order. Please keep in mind that packages can be delayed for any number of reasons or depends on your countries.
Very Slow but Economical shipping. Preferred shipping to Europe if goods not urgent. Delivery is different each shipment. Because of the cargo space availability of the post office airplane. Normally around two weeks, but sometimes more than one month or more. NO TRACKING
Post Office website http://www.int.post.japanpost.jp/index.php?page=guidance/sal
Country treat SAL
HereSAL Shipping & Handling Cost Chart
HereUsually takes 2-6 weeks (requires almost more than 10 to 20 days extra compared to EMS to reach your destination) Economy Air (SAL) is a method in which parcels, printed matter and small packets are air transported to the country of destination by using open space on airplanes. Less expensive than EMS and faster than surface mail. Longer delays may be possible depending on mail handling conditions in the country of destination. Therefore, the time of the delivery is quite unstable. Sometimes this delivery employ surface mail if no cargo space is unavailable on the air for the time being.(not available to Korea, and other restricted area)
If you would like to take other services, UPS, Fedex, DHL, and Your shipping company are also available. But only if you pay your shipping cost at your account. We only charge product cost (including payment transaction fee). After receiving your order, we will send you the invoice without shipping cost.
If your shipping company can come over to our store to pick up the goods, please let us know it along with the contact phone number (Japanese branch) in advance. We need to ask some inquiries to your shipping company just before arranging your shipment. For this extra process reason, we need to ask 500yen of "Handling Cost" as shipping handling fee. We basically can't make any special document like packing list. If you require, another 1000yen of special fee needed. Or we may can not use your shipping company.
If you're a Wholesaler, and thinking to purchase a bulk order, we can offer a reasonable shipping: UPS SCS.
If your shipping is very large, like more than 20kg, you can save your shipping cost very much. We offer "UPS SCS" much more reasonable shipping than EMS. Please choose UPS SCS as your shipping option when you order.
Please note: For using UPS SCS, the shipping cost should be calculated by "Shipping Volume" of your parcel, Not "Shipping Weight". Because our automatical shipping cost calculation can't show by "Volume" weight, your shipping cost can't be shown as "Estimated" in our website. We will just re-calculate your shipping cost after we finished the packaging of your all parcels and let you know the new shipping cost.
Anyway, we will let you know what is the best reasonable shipping for your parcels before shipment. You can change your shipping option even after ordering and choose the best reasonable shipping method. from our good experience in packaging, we can suggest which shipping method is the best lowest for your shipment.
Right after your shipment completed, we will let you know your tracking number. here
Please note: you may have to pay some tax additionally for the customs if necessary when you receive your goods.
Australia, Hong Kong, Korea, New Zealand, Singapore, and Taiwan Shipping Cost by UPS SCSIf your order is quite huge like shipping by container; (more than 40 big carton boxes or around two million yen purchase), we can arrange your shipment. But we don't have any shipping company, so you have to look for your shipping company at your side. Your shipping company have to come over to our store to pick up your goods, all the cost after our store's door should be paid at your side.
For extra process reason, we need to ask 2000yen of "Handling Cost" as handling fee. We basically can't make any special document like packing list. If you require, another 1000yen of special fee needed. Or we may can not use your shipping company.
If everything is okay, please let us know your shipping company's contact phone number (Japanese branch) in advance. We need to ask some inquiries to your shipping company just before arranging your shipment.
*Surface delivery by Post Office
We don't deal with "surface delivery" for the reason below.Delivery time is too long, 2 month to 3 months, sometimes 6 months. Frequency of Heavy Damage or Loss.
Canada, U.S.A. and Mexico.Please visit our brother web-site
*** We will not accept returns or refund for these occurrences. ***
Only when received, if you ever found incorrect item or shortage to Shipped
items, we will replace or refund your money once a determination has been
made on the fact that it was caused by our error. Please contact us by
e-mail immediately within 7 days of receipt of your shipment. Please specify the Invoice number. No returns are permitted
after 10 days.
Please note the cases below. We are not responsible for these occurrences.
If the packing of your order is damaged due to through the customs clearance
or inspection in your country, and if your order is confiscated by the
customs in your country, and also if you want cancel for your own reasons
or convenience. Until 20000yen your product cost can be covered by insurance
Here
Obviously, if it is on the way to transport. (Broken outer box by rough
handling). The case should be reported to the carrier or Post office at
time of delivery. (It is the most proper way to solve this than any other
methods. Please note: if not reported there can be no claim of shipping
damage or shortage. And also , the amount to cover is limited, depends
on your shipping method. (see our shipping policy for details)
You MUST always consult with us (by contacting e-mail) for our instructions before returning any merchandise, regardless of the reason. We properly provide you fast, safe and reliable packing and releasing with
the greatest care.
1: Please check to make sure that the shipping address you sent to us is correct by checking the order confirmation notice that we send you after you place an order. (A simple typing error there can cause huge problems, of course)
2: Second please make sure that a family member or co-worker (if you have your order shipped to work) didn't receive your package and then simply forget to tell you about it.
3: Third you may wish to visit your local post office and see if your package isn't being held for you. Often packages are held for customs reasons, or because they won't fit in your mail box. In those cases, the mail carrier will leave a postcard informing you of this, but those sometimes go astray.
In the case of EMS shipping method
We want you to check the EMS tracking page to see where it is, and try asking your local post office with your tracking number to get a solution directly. That is much faster than contacting us.
If all of these steps fail to turn up your package, then please e-mail us and we'll work out a solution for you.
1:Please double-check the shipping notice that you should have received by e-mail from us detailing exactly what was shipped to you. Because sometimes, we can't ship all items you ordered because of several reasons. (mostly due to lack of items) In case of that, we directly tell you by e-mail before shipping. We double check all orders, so please inspect your order carefully one more time.
2: If your shipment are several parcels, the post office may deliver your parcels separately. Please ask your post office where your parcel is now by your tracking number. However, we regret that we cannot take responsibility for lost or stolen items on the way to transport. But, it seldom happens such as case, do not worry.
Obviously, if it is on the way to transport. (Broken outer box by rough handling, or just fallen off the runner). You can try to ask Post-office or Shipping Company about that. You can be entitled to compensation from them. You do not need to have insured your package to receive this compensation. Exact procedures vary by country, but you should start by taking your order and the shipping box down to your local post office or Shipping Company, showing them the damage, and inquiring about the procedure for filing a damage claim.
EMS insurance
HereWe do our very best to offer all our items at the lowest price possible, and All item purchase prices are final. Therefore toy-wholesaler.jp appreciates your business, but we regret that we cannot accept requests for compensation or replacement of merchandise for the reason of any defect matter including "Inferior Quality". We need to ask your kindest understanding for this.
Of course we carefully package everything we ship in. (for all that some cosmetic damage will occur from time to time with any mail-order service)
Therefore, regarding any accident by use outside Japan, we will not assume any responsibility.
| Fast ------------------------------ Slow | |||||
|
EMS |
SAL |
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| Learn more | Learn more | ||||
Most of our orders are processed the very next business day after you've placed the order. Right after you place an order with toy-wholesaler.jp, we will check the stock status for your items in the following day. If they are all available, we will estimate the total cost for your shipment and send the order confirmation including delivery date by e-mail right away. So roughly it is based on the availability of your items and the shipping options you choose. As soon as your payment was made we will ship out your goods.
It means that all stock run out sometimes even at the manufacture's inventory, unfortunately. So if the manufacture made the re-production and we can get the products in future, we will update it right away in our website. Just please visit our website often as many as possible when you have time. Until then, we really hope you can place your order for other ready products. Thank you for your kind patience and understanding.
Basically if our shopping cart is open, it means products are "in stock", but sometimes our website can't show the very current stock status. Then, just please proceed your order in advance. We can't tell you the exact stock status without your online order from our website. Right after receiving your order, we will let you know the total payment information and shippable date right away. Thank you for your kind patience and understanding.
toy-wholesaler.jp makes every effort to provide current stock status. In spite of these attempts, items that are listed on the site as available may occasionally fall on "run out". If an item you ordered is out of stock, we will contact you via e-mail about it. Our website is updated frequently as products move rapidly. Please revisit our site frequently for the latest products and sales.
We can NOT response the inquiry about re-stock schedule for each out of stock Item.
Please go to the item detail page...........
The Item which has re-stock schedule
-- The schedule shows there.
The Item which dose NOT have re-stock schedule.
-- The schedule column is empty. We can NOT response about re-stock inquiry for the Item. sorry.....
:Sample:
 *The actual item may differ slightly from that shown in the image.
|
Some items cannot be shipped to you due to Geographical Shipping Restrictions or Customs Clearance Situation.
We declare the FULL PURCHASE PRICE (not including shipping, any fee for transaction) and MARK ITEMS 'Toys' on the customs declaration and Invoice. We are not responsible for any taxes/tariffs/delays incurred by the customs system in your country, we are required, by law, to do this and there are no exceptions.
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